Our support team can assist with baking-tool specifications, material and size questions, care guidance, orders, delivery, returns, payments, privacy requests, and store policies.
How to reach us
Email service@elvarot.com. For an existing purchase, include the order number and the email used at checkout. When reporting damage, missing pieces, or an incorrect item, attach clear photographs of the packaging and product.
Response time
Most messages are reviewed within one to three business days. Weekends, public holidays, and high request volume may extend the response time.
Keep sensitive details private
Never email complete card numbers, passwords, or authentication codes. We will not request those details by email.
Store operator: Chongqing Bozhitong Technology Co., Ltd.