Request changes promptly
Contact us immediately when the product, size, option, quantity, or delivery information is incorrect. A change is possible only while fulfillment can still be safely interrupted.
Customer cancellation
We will try to cancel an order that has not entered packing or dispatch. If fulfillment is already committed, the customer may need to receive the parcel and use the return process.
Cancellation by Elvarot
We may cancel because of unavailable inventory, a clear pricing error, failed payment review, suspected misuse, shipping restrictions, or legal requirements. Captured payment for canceled goods will be refunded.
Delivery-detail errors
Customers are responsible for accurate checkout information. Where permitted by law, rerouting, return-to-sender, or reshipment costs caused by incorrect details may be charged to the customer.
Time-sensitive order requests should be sent to service@elvarot.com.