Return requests
A return request may be submitted within thirty days after delivery. Approval and return instructions must be obtained before an item is sent back.
Eligible condition
Eligible baking tools must be unused, unwashed, unaltered, complete, and free from food, grease, odors, stains, scratches, heat exposure, or other signs of kitchen use. Original packaging, seals, tags, manuals, and accessories should be included.
Food-contact and hygiene-sensitive items
Where law permits, opened or used food-contact tools, decorating components, brushes, liners, mats, molds, or other hygiene-sensitive items may be excluded from preference-based returns. This does not remove rights concerning verified defects, damage, or incorrect goods.
Return shipping and packing
Customers pay return shipping for preference-based returns. If we confirm a material defect, transit damage, or fulfillment error, we will offer an appropriate remedy and may cover reasonable return costs. Fragile, sharp, or shaped tools must be securely repacked.
Refunds and exchanges
Approved refunds are issued to the original payment method after inspection. Financial institutions may take five to ten business days to post the credit. Optional expedited shipping is not refundable unless required by law. Direct exchanges depend on stock and may require a return followed by a new order.
Store operator: Chongqing Bozhitong Technology Co., Ltd.
Return and refund requests should be sent to service@elvarot.com.